Returns and Refunds Policy

RS Beds  |  Effective 29 September 2026

Your right to change your mind

For most items bought online, you can cancel without giving a reason within 14 days after you, or someone you nominate, receives the goods. If one order arrives in multiple deliveries, the period starts after the final delivery. Tell us clearly by telephone or post using the contact details below, or use the separate Cancellation Form. Keep evidence that you notified us.

Sending goods back

After notifying us of cancellation, return the goods within 14 days. Contact us first to agree the practical collection or return arrangements for large furniture. Unless we offered free returns or failed to tell you before purchase that you must pay return costs, you are responsible for the direct cost of returning change-of-mind goods. The actual or reasonable estimated cost of returning items that cannot normally be posted must be disclosed before checkout. Handle items only as needed to establish their nature, characteristics and functioning; we may make a lawful deduction for loss of value caused by excess handling.

Refund timing and method

We refund the item price and the basic standard outward delivery cost, where applicable, within 14 days of receiving returned goods or evidence that you sent them back, whichever is earlier. We may withhold the refund until one of those events. We use the original payment method unless you agree otherwise. For Klarna orders, we notify or process the refund through the relevant payment integration; Klarna updates the payment plan under its own terms.

Items made to your specifications

The 14-day change-of-mind right does not apply to goods genuinely made to your specifications or clearly personalised. A standard option offered to all customers, such as a listed size, colour or fabric choice, does not automatically make an item exempt. If a particular item qualifies for the exception, the product page and checkout must say so clearly before purchase. This exception never removes your rights for faulty, damaged or misdescribed goods.

Mattresses and hygiene

A mattress is not automatically excluded from cancellation simply because protective wrapping has been removed. We assess returns under the applicable consumer rules, including reasonable deductions for handling beyond what is necessary. Please protect the item in transit and contact us about suitable collection arrangements.

Faulty or incorrect goods

If goods arrive damaged, are faulty, or do not match their description, tell us with your order number and details. We will arrange an appropriate remedy under the Consumer Rights Act 2015, which may include repair, replacement, a price reduction or refund depending on the circumstances. We bear reasonable return or collection costs for goods that do not conform to the contract. Your statutory rights are separate from the change-of-mind process.

Contact

Call +44 7946 813216 or write to Luxury Fibre (Yorkshire) Ltd trading as RS Beds, Unit 8, Providence Works, Rouse Mill Lane, Batley, WF17 5QB. Include your name, order number, product, delivery date and what you would like us to do.